Rental Period & Return Times
Prices shown in our catalogue are for a one-day event. You may pick up your items one day (or two if available) before your event and return back to us the next business day. Extended rentals are available please contact us for pricing. Please call to notify us if you are unable to return items on the “due-back” day. Rental items that are not returned by the “due- back” day, will be charged (to your credit card on file) a late return charge of 50% of the rental per day.
Our entire rental décor inventory is professionally cleaned before it’s ready to be sent out again. You do not have to clean any items. However, we do require that our soft goods such as our linens, draping fabric, chair covers, and overlays be free from debris and kept dry. We will supply you with linen bags and/or bins for transportation back to us. Do not put damp or wet soft goods in these linen return bags, mold and mildew can occur very quickly, which will result in replacement charges. We require that all glass ware such as vases are rinsed of floral debris, and all rental items returned in the bins/boxes that you received them in.
Delivery and Pick up services are available at an additional charge. The standard delivery and pick up charges are based on “door to door service” and location zones with normal access. Our “Regular” delivery rates are Monday to Saturday between 8 am. – 6 pm. We will offer an approximate window of time for delivery. “Special” rates apply on Sundays, Holidays and any day between 6 pm. – 11 pm. “Premium” rates apply between 11 pm. – 8 am. “Specific Time” deliveries, or difficult loading locations that may have time restraints, cumbersome elevators or access, excessive distances or stairs, will be subject to additional charges. Be sure to gather, stack, and pack up all the rental items in their appropriate bins so that they are ready for pick up. In the event that the rental items are not prepared for pick up, we will consider this to be a “take down” and you will be charged accordingly.